Customer Reviews
Based on 6 reviews
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I am happy with what I have recieved. Quality is good, and sizing is aligned to description. As a larger man (5’10, 190lbs) this is fitted, as desired. That said, the website is not clear on what items are preorder and what is not - and they do not do multiple shipments. My order was delayed multiple months - only one item was labeled presale in the order confirmation, but was not on the item listing (which is normally visible when searching items). When I asked to cancel that item, to ship the others, suddenly the other items were also presale. The outfit did not arrive in time for the convention, or other events I had planned. Plan ahead, three months minimum for your needs, and anticipate poor communication and that they will try to reduce their costs at your expense. If you do that, setting the bar low, you will have an experience that meets needs while getting a good product. Other websites did not have such delays from the same manufacturer, same product but different colorways.
First and foremost, we'd like to extend our sincerest apologies for the inconvenience you've experienced with your order. We are grateful for your understanding and for bringing these matters to our attention.
We're pleased to hear that the quality and sizing of the items you received met your expectations. However, we regret the confusion and delay regarding the preorder status of some items. We've taken immediate action and have now clearly marked preorder items on our website to ensure customers have a clear expectation before making a purchase.
Regarding the fees associated with canceling an order, we want to clarify that once an order is paid for, we initiate the procurement process from the brand. Canceling an order does result in certain fees, which are outlined in our refund policy. We strive to be transparent about these costs, and we appreciate your understanding of this process.
We are continuously working to improve our communication and customer experience. Your feedback is invaluable and will help us serve you and future customers better. :)
M
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Stunning quality, blouse is made of a thick heavy material similar to a blazer. Will definitely be ordering again from here, very happy that I didn't have to pay extra for customs when it arrived ♡ A little bit see through but that's inevitable with white shirts
Great to hear you're enjoying the high-quality blouse! We're glad it arrived smoothly and fits your style.
Thanks for your understanding about the white fabric's slight transparency—it's a common trait but doesn't detract from its elegance.
Looking forward to your next order! :)
P
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I ordered this item based on the measurements that were outlined on the website to fit my daughter's measurements. Once she actually tried them on, she was swimming in them. The sleeves are also extremely long and puffy, dropping down to her knees. She looked like a clown - nothing like the picture. Very poorly made measurement-wise. Waste of money for me.
We're sorry to hear that the measurements of our Princess Chronicles~Rabbit Hunt 2.0~Ouji Lolita Retro Cool Prince Vest Shorts Set did not fit your daughter correctly. Our size chart is manually measured and usually has a 2-3cm margin of difference. However, as everyone has different body shapes and sizes, it is possible that the chosen size may not be the best fit. We suggest sending us specific body measurements for your daughter next time so that we can confirm with the brand which size would be most suitable. We apologize for any inconvenience this may have caused and hope to better assist you in the future. Thank you for your feedback.
R
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Shipping time was pretty long this time, but it got shipped around the new year period so I'd say it was expected. I ordered the shorts and they are gorgeous! Great quality, allows for a big range of movement and my size (XXL) fit really well. I'm very happy with this one.
Thank you for taking the time to share your feedback with us! We apologize for the longer shipping time, your patience is greatly appreciated. We're glad to hear that the shorts are gorgeous and of great quality, and that they fit you well. We appreciate your support and hope you continue to enjoy our products. Have a lovely day!^^
M
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The order is perfect but the shipping time isn't really...
Thank you for taking the time to share your feedback with us. Sorry for the long waiting of the order, because the Ouji vest and Ouji shorts in your order were pre-order items, which took very long to be ready for shipping, so the whole order waiting time is extremely long. Thanks for your kind understanding. We are happy to hear that you found the items perfect at last. We hope to have the opportunity to serve you again in the future. :)
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Princess Chronicles~Rabbit Hunt 2.0~Ouji Lolita Retro Cool Prince Vest Shorts Set
Your positive feedback means the world to us! We just can imagine how cool you will look in this Ouji outfit. We feel honored to have earned your satisfaction and looking forward to your next visit to our store.:)
