Thank you for shopping at 42Lolita. We are dedicated to ensuring a smooth and enjoyable shopping experience for you. Please take a moment to review our updated return and refund policy to fully understand your options and obligations.
❌ 1. Order Cancellation and Refund
You may cancel your order at any time before it enters the fulfillment process. However, please note that the following types of orders are not eligible for cancellation:
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Pre-order, made-to-order, and custom-sized items that have already been confirmed with our brand partners (typically within 24 hours after your payment).
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Orders that have already been shipped.
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Orders that have arrived at our warehouse for over 15 days.
For all other orders, refunds are processed based on the current order status:
| 📦 Order Status | 💰 Refund Policy |
|---|---|
| Payment received, but not yet purchased | 100% refund |
| Purchased, but not yet arrived at our warehouse | Refund minus $5 per item |
| Arrived at our warehouse | Refund minus $10 per item |
| Lost during international shipping | No refund unless insured (see Section 5) |
🔁 2. Return and Exchange
📦A. Before Shipment
- Items arrived at our warehouse for ≤15 days: We accept requests for color/size/item exchange. A $5 USD handling fee per item applies.
- Items arrived at our warehouse for >15 days: We are sorry that we cannot accept changes at this stage.
🚚B. After Shipment
1.🧾 Wrong or Missing Items
- If you received the wrong item, the wrong size/color, or an incomplete order, please accept our sincere apologies.
- We will offer either a full refund of the item cost (does not include the shipping cost) or free reshipment.
- Please email us within 48 hours of receiving the parcel, with clear photos as evidence.
2.🎀 Return Due to Personal Reasons
- You may return items within 7 days of delivery.
- We understand that sometimes an item may not meet your expectations. For returns due to personal preference (e.g., style, fit), the return international shipping costs and any customs fees incurred in our country are the customer's responsibility.
- Refund will be issued within 48 hours of receiving the returned parcel, excluding:
- The original shipping fee from us to you
- Any customs fees incurred in our country
- Returned items must be unworn, unwashed, with original tags and packaging.
3.🎨 Color or Size Exchange
- You may return an item and request an exchange.
- You are responsible for:
- International return shipping
- Any customs fees in our country
- The re-shipping fee for the new item
🕒Note: Returns and exchanges are not accepted if requested more than 7 days after delivery.
🛠️ C. Item Damage
We take great care in inspecting every item before shipment. However, occasionally, damage can occur during transit. We are committed to working with you to find a fair solution.
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Minor damage (e.g., loose button, dust, small dirt, slight glue separation) that can be easily repaired without affecting wearability. For these minor issues, we typically offer one of the following solutions to make it right:
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Detailed repair guidance via video or instructions.
- A partial refund (e.g., $3-$10 USD) to cover the cost of local repairs.
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As these minor issues are often a result of transit and can be easily remedied, we find that a partial refund for repair is the fairest and most efficient solution for both parties. This allows you to keep the item while we compensate you for the inconvenience. Therefore, full refunds or free returns are not typically offered for minor damage.
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If you insist on returning: Should you still wish to return the item for minor damage, you will be responsible for all return shipping costs and any customs duties incurred to our warehouse.
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Major damage that renders the item unwearable:
- Please contact our customer service within 48 hours of delivery with clear photos and/or video evidence. We will investigate and work with you to agree on a fair resolution, which may include a partial refund, a replacement (subject to availability), or a store credit.
🛃 3. Customs-Related Returns
- Returned by Chinese Customs: We will reship for free.
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Returned by your local customs:
- You will need to pay the reshipping fee.
- We will assist you with customs documentation as needed.
🚫 4. Non-Refundable Situations
We cannot provide refunds under the following circumstances:
- Package returned due to refusal to pay customs duties or failure to respond to customs notifications.
- Package undelivered due to an address change after shipment.
- Package destroyed or lost due to natural disasters (partial compensation may be offered).
- Delivery failure due to the incorrect address or phone number provided by you.
- Shipping delays during transit.
- Uninsured packages lost during transit (see Insurance Policy below in Section 5).
🛡️ 5. Lost Package Policy & Shipping Insurance
We highly recommend purchasing "Worry-Free Purchase" shipping insurance to protect your order.
✅ If You Purchased Insurance:
- You will receive a full refund for the item cost if your package is officially confirmed lost.
- Shipping fees are not refundable.
⚠️ If You Did Not Purchase Insurance:
- While we cannot issue a full refund without insurance, we are committed to helping you. We will actively assist you in filing a claim with the carrier.
- As a gesture of goodwill, we may offer a store credit based on the specific circumstances of your order.
🔎 For details, please visit our Insurance Policy Page.
📬 6. Unclaimed or Returned Packages
If a package is returned to us due to recipient-related issues (e.g., incorrect address, unclaimed package):
- We will contact you to arrange reshipment.
- You will be responsible for any new shipping fees and taxes.
- We offer free storage for up to 3 months from the date of return.
- We offer free storage for returned packages for up to 3 months from the date of return. After this period, unclaimed items will be considered abandoned and may be disposed of.
🤝 7. Need Help?
For any questions or assistance, please contact our customer service team:
Email: support@42lolita.com
Our Commitment to Fairness
At 42Lolita, we strive to be fair and transparent in every transaction. Our policy is designed to protect both our customers and our small business, ensuring we can continue to provide you with unique and beautiful Lolita fashion for years to come.
We understand that dealing with international shipping can be complex. Please know that our customer service team is always here to listen, understand, and work with you to find a mutually agreeable solution within the framework of this policy. We treat every case with individual care and attention.
📝 42Lolita reserves the right of final interpretation of this policy.