Q: Are all the items genuine on 42Lolita store?
A: Yes, 42Lolita only sells authentic Lolita clothes. If you find any replica Lolita dresses listed in our store accidentally, please report to us and we will take it down right away. We respect original design and aim to build 42Lolita a Lolita fashion store that you can always buy authentic Lolita dresses blindly.
Q: Do I need to register to place an order?
A: No, you do not need to register before placing an order. However, we strongly recommend you to register an account so that you can check your order status or order history conveniently.
Q: Will you do quality checking on my orders?
A: Yes, we do quality checking for all the orders to make sure everything is correct as you ordered.
Q: What payment methods do you offer?
A: 42Lolita offers 4 payment methods, PayPal, Credit Card, Wire Transfer and Western Union.
Q: What shipping methods do you offer?
A: 42Lolita offer 7 shipping methods, Eyoubao, EMS, SAL, Chinese Air, Yanwen Express, DHL, FedEx. All of them are door to door shipping.
Q: Can I change my shipping address?
A: We only accept address change before the order is shipped. Once the package is handed over to international shipping company, the address can not be changed. Anyhow, you can still email us in this situation, and we will try to contact with shipping company to see if it can be changed. However, we do not guarantee the result and need your kind understanding.
Q: How long do you begin to process the order after my payment?
A: We will process the order within 12 hours after your payment in working days. It may take a little longer at weekends or in holidays.
Q: Does the price on 42Lolita shop include my customs fee?
A: No, it does not. We are not responsible for customs fee for any order. We will help declare a lower value when ship the parcel to help you avoid customs fee, but you need to pay it by yourself if it occurs.
Q: Can you help buy Taobao Lolita dresses which are not listed in your shop?
A: Yes, we can help you buy your desired Taobao Lolita dress which is not listed in our shop. Please check the details on our "Buy For Me" service page.
Q: Can you combine my orders for shipping?
A: Yes, if you want to combine your orders for shipping, please email us and we will combine for you.
Q: Can you split my order for shipping and how much is the extra shipping fee?
A: Yes, we can split your order for shipping. If you request split shipping by yourself within order normal processing time, you need to pay a 5$ extra shipping fee. If the order is delayed via unpredictable factors on our side, then we will split shipping for you for free.
Q: Does your store have any coupons or promotions?
A: Yes, we will offer some coupons during holiday sale or during shopping seasons. Or you can also find coupons on some coupon websites, such as Wethrift, Couponupto, couponxoo, on which we always put our latest coupons.