42Lolita FAQ

Q: Do I need to register to place an order?

A: No, you do not need to register before placing an order. However, we strongly recommend you to register an account so that you can check your order status or order history conveniently.

Q: What payment methods do you offer?

A: 42Lolita offers 2 payment methods, PayPal and Credit Card.

Q: What shipping methods do you offer?

A: During the present Covid-19 epidemic, we only ship orders via fast shipping like DHL/Fedex/EMS. Please refer to our Shipping Methods page for more details. Now 42Lolita offers free shipping worldwide.

Q: Can I change my shipping address?

A: We only accept address change before the order is shipped. Once the package is handed over to international shipping company, the address can not be changed. Anyhow, you can still email us in this situation, and we will try to contact with shipping company to see if it can be changed. However, we do not guarantee the result and need your kind understanding.

Q: How long do you begin to process the order after my payment?

A: We will process the order within 24 hours after your payment in working days. It may take a little longer at weekends or in holidays.

Q: Are all the items genuine on 42Lolita store? 

A: Yes, all the items on 42Lolita shop are genuine guaranteed with high quality. We will never sell fake or imitated lolita clothes.

Q: Can all my coupons be cashed?

A: Only counpons got in 42Lolita's "Affiliate Program" and "Become a Model Plan" can be cashed and withdrawn to your PayPal account. Other coupons can only be applied when shop on our site. 

Q: Does the price on 42Lolita shop include my customs fee?

A: No, it does not. We are not responsible for customs fee for any order. We will help declare a lower value when ship the parcel to help you avoid customs fee, but you need to pay it by yourself if it occurs.

Q: Do you accept bulk/wholesale orders?

 A: Yes, we welcome both individual orders and wholesale orders. When you have wholesale orders, please email us at support@42lolita.com, and we can even arrange sea shipping for bulk orders to help you save as much as possible.