First off, I’m so glad our customer service was able to help you out with all the details and that your delivery was super prompt. We’re always here to make sure you have all the info you need! 😊
I can totally understand how it feels when something doesn’t quite match up to what you saw online. It’s definitely a bummer when the embroidery or the shape of the dress isn’t exactly as expected, and it’s even more disappointing when the innerwear looks different from the images. I’m really sorry about that!
On the bright side, it sounds like you’ve managed to make it work with some DIY magic—stapling on the overskirt to get that extra length is a great idea! And it’s awesome to hear that the material is cute and comfortable, even if it does need to go over your head to put on and take off.
We really appreciate you for sharing the pictures with us, it helps us to understand exactly where the differences are. We will check with our brand partner to verify and update the product details as needed. Your feedback is super important to us, and we want to make sure our listings are as accurate as possible for future customers.
Thanks again for sharing your experience, and if there’s anything else we can do to help, just let us know. Keep rocking your style!
Update:
I’ve had a detailed chat with the brand, and I’m here to clear things up for you. Regarding the embroidery, the brand has confirmed that it’s actually designed that way. Sometimes, lighting or angles can make it look a bit different, but trust me, it’s perfect as intended. And guess what? When you pair it with the overlay we mentioned, it’ll look just like the model’s version.
Now, about those straps—they’re actually a super cool feature! The brand included four of them so you can totally customize your look. You can wear them halter neck or tie them into regular straps. It’s all about giving you the freedom to style it your way.
We’ve just uploaded three new photos to help you see how amazing this dress can look with different styles. I’m really sorry for any confusion earlier, and I truly appreciate your understanding and patience.
I hope this clears everything up! If you have any more questions, just let me know. I’m always here to help. 😊