42Lolita FAQ
Q: Are all the items genuine on 42Lolita store?
A: Yes, 42Lolita only sells authentic Lolita clothes. If you find any replica Lolita dresses listed in our store accidentally, please report to us and we will take it down right away. We respect original design and aim to build 42Lolita a Lolita fashion store that you can always buy authentic Lolita dresses blindly.
Q: Do I need to register to place an order?
A: No, you do not need to register before placing an order. However, we strongly recommend you to register an account so that you can check your order status or order history conveniently.
Q: Will you do quality checking on my orders?
A: Yes, we do quality checking for all the orders to make sure everything is correct as you ordered.
Q: What payment methods do you offer?
A: 42Lolita offers 8 payment methods, PayPal, Credit Card (Visa, Master, JCB, American Express, Maestro, Unionpay), Apple Pay, Google Pay, Klarna, Wire Transfer, MoneyGram and Western Union.
Q: What shipping methods do you offer?
A: 42Lolita offer 7 shipping methods, Eyoubao, EMS, SAL, Chinese Air, Yanwen Express, and DHL. All of them are door to door shipping.
Q: Can I change my shipping address?
A: We only accept address change before the order is shipped. Once the package is handed over to international shipping company, the address can not be changed. Anyhow, you can still email us in this situation, and we will try to contact with shipping company to see if it can be changed. However, we do not guarantee the result and need your kind understanding.
Q: How long do you begin to process the order after my payment?
A: We will process the order within 12 hours after your payment in working days. It may take a little longer at weekends or in holidays.
Q: Does the price on 42Lolita shop include my customs fee?
A: No, it does not. We are not responsible for customs fee for any order. We will help declare a lower value when ship the parcel to help you avoid customs fee, but you need to pay it by yourself if it occurs.
Q: Can you help buy Taobao Lolita dresses which are not listed in your shop?
A: Yes, we can help you buy your desired Taobao Lolita dress which is not listed in our shop. Please check the details on our "Buy For Me" service page.
Q: Can you combine my orders for shipping?
A: Sorry, we don't support combine orders due to some orders operate in 2 different warehouse.
Q: Can you split my order for shipping and how much is the extra shipping fee?
A: Yes, we can split your order for shipping. If you request split shipping by yourself within order normal processing time, you need to pay a 5$ extra shipping fee. If the order is delayed via unpredictable factors on our side, then we will split shipping for you for free.
Q: Does your store have any coupons or promotions?
A: Yes, we will offer some coupons during holiday sale or during shopping seasons. Or you can also find coupons on some coupon websites, such as Wethrift, Couponupto, couponxoo, on which we always put our latest coupons.
Q: If I order an item that is for pre-order along with items that are already in stock, will everything come at once or will you ship everything individually as it is ready?
A: We will wait for all items then ship all at once by default. However, if you request to ship the in stock items first, and pre-orders later separately, then we can also do split shipping for you. You need to pay a 5$ extra shipping fee for split shipping.
Q: Can I pay on a debit card?
A: Yes, it is OK to pay on a debit card. After adding the items to the shopping cart, select the PayPal payment option, and then go to the next step where there is an option for credit or debit card, you can choose it to pay. Here is a screenshot for reference https://ibb.co/5xvM7PD .
Q: How do I leave a review?
A: After the package is delivered in 48 hours, you will receive an email inviting you to review it. The email is like this: https://ibb.co/QPP62v4 . After receiving this email, you can click on it and have an entrance to leave reviews.
Q: Does the price include VAT?
A: The shipping price doesn't include VAT, you need to pay tax separately upon the parcel's arrival.
Q: Do you offer free shipping?
A: We offer free shipping for orders over $499 (without shipping cost), and you can use the coupon code "free499" at check out to enjoy free shipping. A kind reminder that our free shipping is only for airmail/SAL/Eyoubao shipping, which usually takes 25-45 days to arrive. If you want to switch to fast express like DHL or Fedex, you need to pay the difference fee between airmail / SAL / Eyoubao and DHL / Fedex.
Additionally, during major holiday promotions, we may offer free shipping for orders over $399(without shipping cost). Please refer to the promotional banner on our homepage for the most up-to-date information, or feel free to email us with any questions. Thank you for your continued support and understanding.
Q: What is the meaning of free size?
A: It means the item only has one size and it is designed to fit a wide range of body sizes.
Q: Can I add an item to my current order?
A: Sorry, we are unable to add items to your current order, but you can place a new order. Thanks for your kind understanding.
Q: Can I change the shipping method or my order?
A: Yes, it is OK to change the shipping method, but please email us before your order is shipped. Once it is shipped out, we are unable to change the shipping method.
Q: Are the sizes in your site EUR or US sizes?
A: Our sizes are China sizes. Most items have a size chart, you can look at the detailed measurements in the size chart and check which can fit you.
