🎀 42Lolita FAQ (Frequently Asked Questions)

🏷️ 1. PRODUCT & DESIGN

Q1: Are all the items genuine on the 42Lolita store? 

A: Yes, 42Lolita only sells authentic Lolita and Ouji fashion clothing. If you find any replica Lolita dresses listed in our store accidentally, please report to us, and we will take them down right away. We respect original design and aim to build 42Lolita, a Lolita fashion store where you can always buy authentic Lolita dresses blindly.

Q2: Are all items in stock? How can I tell if an item is a pre-order?

A: Each product page clearly labels whether it's pre-order or in stock. Pre-order items typically require longer processing times. Please view the "Processing Time" section on each product page for detailed processing time, or feel free to email us for any concerns.

Q3: Can I customize the size or color of an item?

A: Some of our cooperative brands do offer custom options. Please check the product page or contact us directly to confirm. Note that customized items are non-refundable.

🛍️ 2. ORDERING & ACCOUNT

Q4: Do I need to register to place an order?

A: No, guest checkout is available. However, we strongly recommend that you register an account so that you can check your order status or order history conveniently.

Q5: I forgot my password. What should I do?

A: Click “Forgot password” on the login page and follow the instructions to reset it via email.

Q6: How do I use store credit or a discount code?

A: At checkout, enter your coupon code in the designated box. Store credit will appear automatically as a payment option if it’s available in your account.

Q7: Does each customer have a store credit account?

A: Yes, store credit is linked to your customer profile and can be used at checkout.

Q8: Can I add an item to my order after it’s been placed?

A: Unfortunately, we cannot modify orders once they are placed. Please create a new order. Thanks for your kind understanding. 

💳 3. PAYMENT & PRICING

Q9: What payment methods do you offer?

A: 42Lolita offers 8 payment methods: PayPal, Credit Card (Visa, Master, JCB, American Express, Maestro, Unionpay), Apple Pay, Google Pay, Klarna, Wire Transfer, MoneyGram, and Western Union.

Q10: Can I pay with a debit card?

A: Yes. Select PayPal at checkout and choose “Pay with credit or debit card” — no PayPal account required.

Q11: Does the price include VAT?

A: Product prices do not include VAT.

  • For USA and EU customers, Yanwen Express shipping includes VAT.

  • Other shipping methods do not include VAT, and taxes may be charged upon delivery.

Q12: Does the price include customs fees?

A: No, it does not. We are not responsible for customs fees for any order. You need to pay for it by yourself if it occurs. For some shipping methods to the USA, the tariff needs to be prepaid.

🚚 4. SHIPPING & DELIVERY

Q13: What shipping methods do you offer?

A: We offer Eyoubao, EMS, SAL, China Airmail, Yanwen Express, Cainiao, and DHL. It may vary from different countries.

Q14: How long does it take to process an order?

A: Orders are typically processed within 12 working hours. Processing may take longer on weekends or holidays.

Q15: Can I change my shipping address?

A: Yes, but only if your order has not yet been shipped. Once shipped, changes may not be possible.

Q16: Can I change the shipping method after placing an order?

A: Yes, but only before the order has shipped.

Q17: Can I combine multiple orders into one shipment?

A: Sorry, we cannot combine orders due to warehouse distribution constraints.

Q18: Can I split my order into separate shipments?

A: Yes. If you request this, a $5 service fee applies. If the delay is on our end, we will split ship at no extra charge. Please email us if you need a split shipment.

Q19: If I order pre-order and in-stock items together, how will they be shipped?

A: We will ship all items together by default. If you want them shipped separately, a $5 fee will apply, and please email us for the split shipment request.

Q20: Do you offer free shipping?

A: Yes, we offer free shipping on orders over $499 (excluding shipping cost) using Eyoubao, SAL, or Chinese Air(does not include DHL and EMS). Use code free499 at checkout.

We occasionally run promotions offering free shipping at $399 — see homepage for updates.

Note for US customers:

For shipments to the US, we currently only support Yanwen (including tariffs) with a 5kg weight limit. If your order exceeds the weight limit and you're unable to reach $499 in a single order, you may split your purchase into multiple qualifying orders and contact us via email afterward—we’ll refund the shipping fee.

📏 5. SIZING & MEASUREMENTS

Q21: What does “Free Size” mean?

A: “Free Size” means the item is made in one size intended to fit a range of body types. Please refer to the specific size chart on the product page.

Q22: Are your sizes based on US or EU standards?

A: No, our sizes follow Chinese sizing, which may run smaller. Always refer to the size chart provided for each product.

Q23: How do I measure my body correctly?

A: Please refer to our Size & Measurement Guide for detailed instructions on how to measure your bust, waist, hips, and height.

🧾 6. ORDER MODIFICATIONS & RETURNS

Q24: Will you do a quality check before shipping?

A: Absolutely. All items are carefully inspected before shipment to ensure they match your order.

Q25: Do you accept returns or exchanges?

A: Returns are accepted under certain conditions. Worn items, customized pieces, and pre-orders are non-returnable. See our Return Policy for full details.

Q26: What if my item arrives damaged or incorrect?

A: Please contact us within 7 days of receiving your order, along with clear photos of the issue. We’ll arrange a solution — refund, replacement, or exchange.

🛡️ 7. ORDER PROTECTION & INSURANCE

Q27: Do you offer insurance for my order?

A: Yes. We partner with Seel Worry-Free Purchase Insurance, which covers loss, damage, and delivery delays. Learn more and file claims via our Insurance Info Page.

✉️ 8. REVIEWS & FEEDBACK

Q28: How can I leave a review?

A: You’ll receive an email 48 hours after delivery with a review link. Only verified buyers can submit reviews to ensure authenticity.

💝 9. PROMOTIONS & DISCOUNTS

Q29: Do you offer coupons or seasonal discounts?

A: Yes! We run seasonal promotions and share active codes on our homepage and sites like Wethrift, Couponupto, and Couponxoo.

🛒 10. CUSTOM SERVICES & SPECIAL REQUESTS

Q30: What languages and currencies are supported?

A: Our site is in English, and prices default to USD. You can switch to other currencies using the top-right menu — note that converted prices are estimates.

Q31: I'm having trouble checking out. What should I do?

A: Try clearing your browser cache, disabling extensions, or switching browsers. If issues persist, contact us with a screenshot.

📞 11. CONTACT & SUPPORT

Q32: How can I reach customer service?
A:

🧠 BONUS TIPS & SPECIAL CASES

Q33: Do you offer drop shipping or wholesale pricing?

A: Yes, we do support bulk orders and special partnerships. Please email us for details.

Q34: Can I reserve an item for later purchase?

A: We don’t currently offer reservation services. Please place an order early to secure limited stock.

Q35: How can I tell if an item will restock?

A: Join our wishlist on the product page or contact us. Restocks depend on the brand partner’s production plan.

Q36: Can I track my order once it’s shipped?

A: Yes, a tracking number will be sent to your email. You can also log in to your account to check order status.

Q37: My tracking hasn’t updated for several days — what should I do?

A: Some carriers experience delays in updates. If it’s been over 7 days without movement, please contact us, and we’ll investigate.

Q38: I accidentally placed a duplicate order — can you cancel one?

A: Yes, if your order has not shipped. Please contact us immediately with both order numbers.

Q39: Can I receive an invoice or commercial receipt?
A: Yes. Please request it via email after placing your order.