Return and Refund Policy
Order cancellation and refund
Our customers have the right to cancel orders at anytime, but 42Lolita does not accept cancellation for the following 2 kinds of orders.
1) Pre-order products, made to order items, and custom sizing items that we have already purchased from the brands.
2) Once we have shipped the package, we do not accept cancellation for free.
For other orders, you can cancel them but the refund proportion will depend on exact order status.
|Order status||Payment made & before our purchase||Order purchased & before arrive at us||Order purchased & has arrived at us||Parcel lost during international shipping|
|Refund proportion||100%||Deduct 5$ for each item||Deduct 10$ for each item||100%|
Return and exchange
1) If you receive items with the wrong size, color, wrong order, or uncompleted order, we are terribly sorry and will arrange to reship a new parcel to you for free or make a full refund to you. We will take charge of all fees under this condition. Please email us within 24 hours since you receive the parcel and also attach some photos.
2) If the package is returned by Chinese customs, 42Lolita will reship it for you for free.
3) If you return an item due to your own reasons, the international shipping fee back, as well as any tax that occurred in our country customs will be on you. We will refund the full items cost to you after we receive the package but will deduct the shipping fee from our warehouse to you. Please keep the items in their original condition with tags and no washing, no smelling. Please contact us soon after you receive the package and arrange to return it within 7 days. We will refund you within 48 hours after we receive the returned parcel.
4) If you want to send items back to change color or size, it's OK. You will be responsible for the international shipping fee back to us, and the tax occurred in our country customs, as well as the re-shipping fee back to you.
For the following situations, 42Lolita will not refund.
1) Package is returned by your local customs because you refuse to pay tax or customs fail to contact you. Please be aware that 42Lolita is not responsible for any local customs fee. Thanks for your kind understanding.
2) Package failed to be delivered because you move to a new address after we ship.
3) Package is destroyed or lost due to natural disaster. When this happens, we are sorry and will share part of the loss with you.
4) If the package is delayed during shipping, we will not refund, but we will refund full payment if the package is confirmed lost by the shipping company.